Retailers in the UK already have access to sales and inventory data, but they are now looking for ways to tie the actual number of visitors to performance.
This relates to how visitors actually engage, how many convert, and how that changes from one store location to another. The catch is that all this needs to be done without extra overhead, such as privacy compliance.
To achieve this, independent retailers and shopping centre operators across the UK are adopting people counting technology for retail that uses radar rather than cameras.
This gives store managers accurate footfall data to benchmark conversion rates, justify staffing decisions, and compare performance across locations without the GDPR headaches associated with video-based systems.
Why footfall data matters more than ever in retail
Footfall data allows stores to correlate store performance with actual traffic. Instead of relying purely on sales and inventory data, they can understand the number of visitors and their purchase behaviour.
For example, managers and store owners can calculate the conversion rate by dividing the number of visitors on a given day by the actual sales. They can also get a clear picture of the impact of their campaigns by tracking changes in traffic patterns.
This data is becoming quite important in the UK, as in-person traffic still continues to face pressure from online purchases.
People counters help retailers understand their traffic patterns, which is a great opportunity to optimise services and campaigns to improve the customer experience and even gain a competitive edge.
How people counting technology works in retail environments
People counting systems in retail are designed to count the number of visitors who enter and exit a store.
There are different technologies available, but radar systems are being adopted over camera-based systems in light of strict privacy regulations such as the GDPR.
Radar people counters like the SensMax TAC-B range transmit low-energy radio waves (600 mmWave) within a given space, then monitor reflections to detect people entering, exiting, or moving within it.
They have multiple counting lines that allow them to track a person even when they stand still.
The sensors share the data in real time with a server within the local network or in the cloud, and it’s then presented as business insights that can be used to make decisions.
It can also be connected to sales data to get a clearer view of store performance.
Key ways retailers are using people counting to improve performance
The real value of people counting is seen when the data replaces assumptions in daily and strategic decisions.
Measuring conversion rates
Sales data alone is not enough to improve performance. When you combine it with traffic data, you can understand the conversion rate for better decisions.
This can be achieved by simply dividing the sales number by the traffic count. If it’s low, that’s likely your cue to adjust product placement, pricing, or customer experience.
Optimising staff allocation
Managers often make staffing decisions based on fixed schedules or historical patterns. The decisions often have a baseline, but they also tend to have a lot of guesswork as foot traffic changes throughout the day.
It can also be affected by trends or marketing campaigns.Instead of a reactive approach, managers and store owners can use retail people counters to understand traffic fluctuations in real time. For example, they can reassign staff just before queues start forming.
Future decisions can also be made based on recent data. Improving store layout and product placement
Radar-based retail people counters like the SensMax TAC-B 3D-W sensor can monitor how people move within the store. This is quite useful for improving performance, as it helps know the time spent in specific areas.
Managers can identify patterns such as:Areas where most people tend to visitIsles where most customers spend more timeSections that receive little to no engagement despite having popular products
This kind of data can be used to adjust the store for maximum performance. Popular or high-margin products can be placed where they are visible, and under-performing sections can be redesigned.
Evaluating marketing and promotions
People counters allow you to get a clear estimate of the number of visitors you expect based on reports from the last week, month, and year.
This means that when you create a campaign, you can view its impact in bringing people to your store.This allows store owners to get even deeper insight into their operations.
For example, a campaign can attract more visitors to your store without significant changes in sales. This would normally indicate that the marketing is effective, but there’s a disconnect with either the products or the pricing.
If you run multiple stores, you can also get clear metrics on the differences in performance across locations running the same campaigns.
What the future looks like for retail analytics
Retail analytics in the UK is moving away from isolated metrics like sales data towards a more connected view of store performance.
This is being powered by people-counting systems as they make it possible to understand conversion, dwell time, and overall store efficiency.
However, the technology used is an important consideration as camera-based systems add unnecessary overhead and risk by collecting personal data. This has made radar-based systems the more popular option for people counting in the UK and Europe, as they help avoid the burden of GDPR compliance.
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